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4220 (P) - Complaints Concerning Staff or Programs

ADMINISTRATIVE PROCEDURE No. 4220

COMPLAINTS CONCERNING STAFF OR PROGRAMS

Resolution of Complaints

The following are the procedures for lodging a citizen's complaint. The district anticipates that most complaints will be resolved in an informal manner within the first three steps of the procedure. Forms are available upon request for a citizen to file a complaint. Citizens objecting to the operation of the district may address the school board at a regular board meeting during "Citizens Comments."

Complaint Procedure:

Step 1.       The complainant will first attempt to resolve the matter by meeting with the involved staff member(s). If the problem cannot be resolved to the complainant's satisfaction at this meeting, he/she may proceed to Step 2.

Step 2.       The complainant may request to schedule a meeting with the staff member and the staff member's immediate supervisor(s). If the problem cannot be resolved to the complainant's satisfaction at this meeting, he/she may request to proceed to Step 3.

Step 3.       The complainant may file a signed written formal complaint using the district's formal complaint form and file the complaint with the building principal or the staff member's immediate supervisor. The complaint will be evaluated and a written decision will be rendered within five school days after it is received. If the time line is not met or if the problem has not been resolved to the complainant's satisfaction, he/she may request to proceed to Step 4.

Step 4.       The complainant may appeal the decision in Step 3 by submitting the signed written complaint to the superintendent/designee. The superintendent/designee will evaluate the appeal and render a decision to the complainant within five school days after it is received. If the complainant is not satisfied with the decision, he/she may proceed to Step 5.

Step 5.       The complainant may appeal the decision in Step 4 to the board of directors by notifying the superintendent's office no later than the Thursday prior to a regular school board meeting.

Complaints concerning individual employees may not be accepted unless accompanied by specific documentation.

·       The board may choose to delay decisions for further investigation.

·       The board may choose to address a complaint in executive session.

·       The complainant must agree to be present at an executive session and/or board meeting to either present the complaint or to answer questions.

Decisions by the board of directors regarding complaints shall be final.  

Issued: September 2003

WALLA WALLA PUBLIC SCHOOLS • 364 South Park St. • Walla Walla, WA 99362 • Phone: 509-527-3000 • Fax: 509.529.7713

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