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Technical Support

Quick Links

Technology Support & Device Care

Technical Support/Help:

• First try contacting your school and/or classroom teacher via phone.
• You can also try contacting our technology helpdesk at 509-527-3010 or send an email to helpdesk@wwps.org. Spanish speakers, please call 509-526-6787.

Helpdesk Hours: 7:00 a.m. - 5:00 p.m. Monday through Friday

Attention Students & Families, You have an awesome Chromebook to use this year.

  • Please take care of it like a library book.
  • Keep it clean (no stickers, Sharpies, markings, etc).
  • Use your school Chromebook for all schoolwork and attending classes; it’s all set up for your learning.
  • Don’t forget to charge it each night.

How do I sign into Google Classroom from my Chromebook?

Wireless Hot Spot Instructions

To support off-campus learning for grade 6-12 students, WWPS is loaning Mobile Hot Spots to district families without internet access at home.

The Hot Spot provides internet access using cell phone towers, just like a cell phone does. Hot spots do not supplement or strengthen existing home network performance.

There is no limit on traffic for hotspots.

Turning a Hot Spot On or Off

When you first plug in the Hot Spot it is in battery charging mode.

To turn the Hot Spot on, press and hold the small power button on the front until you see the word "Welcome" appear on the screen on top.

To turn it off, press and hold the power button until you see "Goodbye" on the screen.

Connecting to the Network

The Hot Spot box will have a sticker with its network name (SSID) and password.

1. On a Chromebook, click the pie wedge shaped WiFi icon in the lower right corner of the screen.
2. Click the little arrow next to the current network, or on the WiFi icon (depending on the model) to open the network connections menu.
3. Select the hot spot's SSID from the listed available networks.
4. Enter the password if prompted.

Other Information

Free Community Wireless Access

Responsible Use Guidelines

WWPS wants to support the best use of technology to support teaching and learning. We value the partnership of parents and caregivers when learning occurs outside of the school building. As an important reminder, all students and adults using WWPS technology platforms must adhere to the expectations set forth in the WWPS Responsible Use Procedure.

Internet Safety / Web Filters

WWPS has extensive internet filters in place to ensure safety. The district recently purchased an add-on product for its content-keeper filtering system for an added layer of safety. This system routes traffic from every student's Chromebook back into the district's network and through the WWPS extensive web filtering and firewall system. This is important because it ensures all district distributed Chromebooks, whether in the home or school setting, are protected via the district's filtering system. The WWPS internet filter system protects against adult sites, terrorism sites, violence, inappropriate language and much more.

 

WALLA WALLA PUBLIC SCHOOLS • 364 South Park St. • Walla Walla, WA 99362 • Phone: 509-527-3000 • Fax: 509.529.7713

SS-logo-alert-transparent Safe Schools Tip Line: 855.976.8772  |  Online Tip Reporting System